Cancellation Policy

I understand that unexpected situations arise, and I'll work with you when possible. However, to respect everyone's time and maintain my schedule, I have the following cancellation policy:

Cancellation Requirements

24-Hour Advance Notice Required

  • Cancellations or reschedules must be made at least 24 hours before your scheduled appointment time

  • You must call or text to cancel your appointment

  • Appointments canceled with proper notice will not be charged

Late Cancellations (Less than 24 Hours Notice)

  • Cancellations made with less than 24 hours notice will be charged $100 from your session fee

  • This includes same-day cancellations

No-Shows

  • If you miss your appointment without any notice, you will be charged the 100% of the session fee

How to Cancel or Reschedule

Contact me as soon as you know you need to cancel or reschedule:

  • ‪Call or Text: (720) 251-4884‬

I'll confirm your cancellation and help you reschedule when you're ready to book again.

Why This Policy Matters

Appointment times are reserved exclusively for you. When you cancel with less than 24 hours notice, I cannot fill that time slot, which affects my ability to serve other clients who need care.

This policy ensures:

  • Fair treatment for all clients

  • Availability for those who need appointments

  • Sustainable business operations and respect for my time commitment to you

  • Your commitment to your own healing and recovery

Late Arrivals

If you arrive late to your appointment:

  • Please call or text if you will arrive more than 10 minutes late

  • I am happy to provide treatment for the remaining treatment time and will adjust the session to provide the most benefit with the time we have

  • Your session will still end at the original scheduled time

  • You'll be charged for the full scheduled session time

If you arrive more than 20 minutes late, we may not have enough time for an effective treatment session. I may need to reschedule your appointment, and you may be charged the late cancellation fee (100%)

Payment for Cancellation Fees

Cancellation fees will be charged to the credit card on file.

I value your time and your commitment to your healing journey. This policy helps me provide the best possible care to all my clients while maintaining a sustainable practice. Thank you for your understanding and cooperation.

If you have any questions about our cancellation policy, you can contact us at:

Email: contact@denlymphatic.com

Phone: (720) 251-4884